Return Policy

At Soléra & Co, quality is central to everything we do. While we hope you are pleased with your purchase, we understand that issues may occasionally occur. Please review our Returns & Exchanges Policy below.

OUR RETURNS & EXCHANGES POLICY

We accept returns only under the following circumstances:

Items that arrive damaged
Items with manufacturing defects
Incorrect items sent in error

This policy applies to:

Sample orders shipped to you
Customer orders shipped directly to customers
Any order fulfilled by our supplier partner

Returns Window
All issues must be reported within 48 hours of delivery.

Proof Required
Clear photos or videos showing the issue must be provided for assessment.

Resolution
Once approved, we will arrange a replacement or appropriate resolution at our discretion.

CONDITION OF ITEMS

All approved returns must be:

Unused and unworn
In original condition
In original packaging

Items that do not meet these conditions may be refused.

NON-ELIGIBLE RETURNS

We do not accept returns or exchanges for the following reasons:

Change of mind or buyer’s remorse
Incorrect size or style selected at checkout
Item does not meet personal expectations
General dissatisfaction not related to product quality
Sample orders that are no longer required

Customers are encouraged to carefully review product descriptions, sizing details, and material information before placing an order.

EXCHANGES

We do not offer exchanges for alternative sizes, styles, or preferences.
Exchanges are only considered if an incorrect or defective item was received.

HOW TO REQUEST A RETURN

To request a return, please contact our customer support team at:

info@soleraandco.com.au

Please include: